glassdoor review defamation

Understanding Glassdoor Review Defamation: What You Need to Know

Glassdoor has become an essential platform for job seekers to research companies and read reviews from current and former employees. However, with the freedom to express opinions comes the risk of defamation. As an employer, it's crucial to understand what constitutes defamation on Glassdoor and how to address it.

The Line Between Opinion and Defamation

Defamation is the act of making false and damaging statements about someone or something. On Glassdoor, reviews that cross the line from opinion to defamation can lead to serious consequences. The key to distinguishing between the two lies in the statement's verifiability and the presence of malice.

Opinions, by nature, are subjective and cannot be proven true or false. For instance, a reviewer stating that a company has a "toxic work environment" is an opinion, as it's a personal perception. On the other hand, a statement claiming that a company "embezzles funds" is a factual claim that can be verified and potentially defamatory if proven false.

Identifying Defamatory Content on Glassdoor

As an employer, it's essential to regularly monitor Glassdoor reviews for defamatory content. Look out for statements that:

• Make factual claims that can be proven false
• Contain language that is inflammatory, discriminatory, or harassing
• Target specific individuals or groups within the company

If you identify a review that meets these criteria, it's crucial to address the issue promptly and appropriately.

Addressing Defamatory Glassdoor Reviews

If you believe a Glassdoor review is defamatory, follow these steps:

1. Document the review: Take screenshots and record the date and time the review was posted.

2. Report the review to Glassdoor: Use Glassdoor's reporting feature to notify them of the potentially defamatory content.

3. Respond professionally: Craft a response that addresses the reviewer's concerns without escalating the situation.

4. Seek legal counsel: If the review is severe or persistent, consult with an attorney to explore legal options.

Preventing Defamation on Glassdoor

The best defense against defamation is a strong online reputation management strategy. Encourage satisfied employees to leave reviews, and engage with reviewers to address concerns and showcase your company's commitment to transparency and improvement.

By understanding what constitutes defamation on Glassdoor and taking proactive steps to address and prevent it, you can protect your company's online reputation and maintain a positive employer brand.